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General information

  • What is The Joy Club?

    The Joy Club is a membership website that provides inspiration for a more joyful retirement.

    If you want to try something new, join our vibrant community, learn from the experts, discover inspiring content and do it all while saving money with our discounts, then The Joy Club is for you!

  • Can anyone become a member?

    Membership of The Joy Club is available to those living in the UK who have entered retirement. As The Joy Club membership is activated and accessed online, you will need to have access to the Internet in order to enjoy member benefits.

  • How do I become a member?

    Becoming a member of The Joy Club is free! Simply click on the sign-up button and follow the instructions. As a new member, you’ll get a one-month free trial of Premium membership. This gives you access to everything that The Joy Club has to offer, including unlimited FREE access to all online member events (normally £5 a session without Premium membership). After your free Premium trial ends, your account will convert to a free membership plan.

  • How much does it cost?

    It’s free to become a member of The Joy Club! You can join our vibrant member community and activate great discounts on food and drink, eco-friendly products, family days out, tours and much more with no monthly membership fee. New members get a one-month free trial of Premium membership, giving you access to everything The Joy Club has to offer, including unlimited FREE access to all online member events. After your free Premium trial ends you can enjoy access to our online member events (held every weekday) for £5 a session, or upgrade to Premium to unlock unlimited access for just £5 a month. You can cancel your Premium membership at any time.

    If you enjoy The Joy Club (and we really hope you will!), you can earn a free month of membership for every friend you invite to join The Joy Club, PLUS we’ll plant a tree when they become a member. There’s no limit on the number of free months you can earn (or the number of trees we can plant), so feel free to invite all your friends. The more, the merrier!

  • Can I share deals with my friends?

    Your membership is just for you, so please don’t share your login details, personal invitations or promotional codes with anyone else. However, we would love you to recommend The Joy Club to your friends and family (so long as they have entered retirement, have Internet access and are based in the UK). If you share your unique code or referral link with a friend, then both you and your friend will earn a free month of Premium membership of The Joy Club to enjoy as many invitations as you please, PLUS we’ll plant a tree when they become a member!

COVID information

  • Is The Joy Club just for lockdown?

    No – The Joy Club provides inspiration for a joyful retirement whether we’re facing lockdown restrictions or fully out and about! Enjoy online member events from the comfort of your own home or venture out with a walking group, a tour of Stonehenge or a trip to the spa. We’re adding new events and activities every week, so there will always be something new to enjoy!

  • Is The Joy Club COVID safe?

    The Joy Club is committed to member safety. In line with government guidance, we have curated a selection of activities that can be enjoyed at home, online and out and about in line with lockdown restrictions easing.

  • Does The Joy Club work in a lockdown?

    The Joy Club is the perfect way to stay active and connected during a lockdown. We provide ways for you to stay physically and mentally active – all from your home – meaning that staying in doesn’t have to mean slowing down.

Subscription information

  • I’ve forgotten my login details, can you help?

    No problem, this is easy to resolve. To change your password simply:

    • Click on ‘sign in’ on www.thejoyclub.com;
    • Select ‘Forgotten your password?’;
    • Enter your email address and a password reset link will be sent to your email address.

    To check which email address you signed up with:

    • Click on ‘sign in’ on www.thejoyclub.com;
    • Enter the email address you would like to check;
    • If you enter the incorrect email address, text should appear with the following message ‘Sorry! We couldn’t find an account with that email address’;
    • You’ll be able to proceed with the next step once you do enter the correct one.
  • Can I try it before becoming a Premium member?

    Everyone gets a one-month free trial of Premium membership when they sign up to The Joy Club. There’s no obligation to become a Premium member after your free trial and you can cancel at any time. If you would like to remain a Premium member following your free trial, you’ll need to provide your payment details (Premium membership costs just £5 a month). You can do this at any time, but we will send you a reminder towards the end of your trial so that you don’t miss out on Premium benefits. If you don’t enter your payment details then your account will convert to a free membership plan, giving you access to all of our fantastic offers and discounts, money-making and volunteering opportunities, The Joy Clubbers private Facebook group and inspiring content delivered weekly to your inbox, PLUS the opportunity to join any of our online member events for £5 a session.

  • How do I pay for it?

    You can provide payment details when you create your account with The Joy Club, or you can add your payment details at any point during your free Premium trial.

    1. Option 1 – Add payment details during account setup: When you have successfully created an account, at the last step you will be asked if you wish to add payment details now. Click ‘I’ll provide payment details now’ to proceed.
    2. Option 2 – Add payment details at a later date: You can add your payment details at any time by logging into your account. In the top right hand corner of the screen, you’ll see your name – click your name, then click ‘Membership’, and finally click the ‘Add payment method’ button to provide your payment details.

    Once your free trial of Premium membership is over, if you’ve entered your payment details then your monthly £5 membership payment will be taken automatically. If you’ve earned free month(s) of Premium membership from inviting friends to join The Joy Club or from activating a promotional code, we will start taking payments again once your bonus free month(s) have ended.

    We use Stripe for taking membership payments, which is a secure payment system. Stripe accepts the following cards:

    • Visa
    • Mastercard
    • American Express
  • When will my payment be taken?

    As a Premium member, your £5 monthly membership payment will be taken on the same day each month. For example, if you sign up for your free Premium trial on 5th November, then your first membership payment will be taken on 5th December (if you’ve provided your payment details). The next membership payment will be taken automatically on 5th January, and so on.

  • Can I cancel my membership?

    You are free to cancel your membership of The Joy Club at any time. If you cancel your membership during your free Premium trial then no payment will be taken. For Premium members, your £5 monthly membership payment is taken in advance of the next month’s membership (so a payment made on 5th January would give you Premium access to The Joy Club until 5th February). If you choose to cancel after becoming a Premium member, then the cancellation will take effect at the beginning of the next billing cycle. This means that if you cancel your Premium membership midway through a month then you will continue to have full access to The Joy Club until the date that your next membership payment is due, but no further payments will be taken.

  • I cancelled my membership but now want to reactivate it, can I do this?

    Yes, you have up to a year to reactivate your membership. After a year, you will need to create a new account in order to be part of The Joy Club.

Gift memberships

  • What occasions is this gift appropriate for?

    A birthday, Christmas, Eid al-Fitr, Hanukkah, Easter, Diwali, Mother’s Day, Father’s Day, retirement – or just to let someone know you’re thinking of them!

  • Can I buy a gift membership for anyone?

    Membership of The Joy Club is limited to those living in the UK who have entered retirement or semi-retirement. As The Joy Club membership is activated and accessed online, your gift membership recipient will need to have access to the Internet in order to enjoy member benefits.

  • How do I buy a gift membership?

    Follow this link and choose the number of months of membership you’d like to gift – six months or twelve months. Once you have purchased the gift membership, you will receive an email to confirm your purchase, which will contain a gift voucher with a unique code. You can forward this email to the gift recipient, print the email out and put in a card, or share the code with them verbally. Your gift recipient will then need to enter the voucher code when they sign-up to become a member in order to activate the gift membership.

    Please note that the code can only be used once, and it expires after a year.

  • How much does it cost to buy a gift membership?

    You can purchase a six-month Premium gift membership for £25 (saving £5 – equivalent to one month free), or a twelve-month Premium gift membership for £45 (saving £15 – equivalent to three months free).

  • Can I purchase a gift membership for someone who is already a member?

    Yes – you can buy a gift membership for someone who is already a member. All you need to do is share the activation code with your recipient, who can then redeem their six or twelve month Premium membership by entering the code in the ‘Membership’ section within their account.