fbpx

General information

  • What is The Joy Club?

    The Joy Club is an online activity club that provides inspiration for a joyful retirement.

    Members can try something new at live online events every weekday and find inspiration with our uplifting member-only articles and videos. Our professionally facilitated events give members the opportunity to discover a new passion and connect over shared interests, while our articles and videos provide a place for members to get inspired, join the conversation and share their views. Whether you’d like to try your hand at crafting, practice Tai Chi or join an expert talk – or perhaps you’d prefer to grab a cuppa and settle in to read our latest member interview – there’s something to bring you joy at The Joy Club.

  • Can anyone become a member?

    Membership of The Joy Club is available to those living in the UK who have entered retirement. As The Joy Club membership is activated and accessed online, you will need to have access to the Internet in order to enjoy member benefits.

  • How do I become a member?

    You can become a member in just a couple of minutes. Simply click on the sign-up button to set up your account. As a new member, you’ll get a one-month, no obligation free trial of Premium membership (no card details required). This gives you access to everything that The Joy Club has to offer, including unlimited FREE access to all online member events (normally £5 a session without Premium membership) AND the opportunity to join the conversation and connect with other members through comments, replies and reactions on member-only articles and videos. After your free Premium trial ends, your account will convert to a Free membership plan

  • How much does it cost?

    We have two types of membership available at The Joy Club: Free and Premium.

    With Free membership, you can become part of The Joy Clubbers private Facebook group, get inspiring content delivered weekly to your inbox, view member-only articles and videos AND join any of our live online events at the pay-as-you-go price of £5 per session.

    However, if you would like to really make the most of what The Joy Club has to offer, then Premium membership is for you. For just £5 a month you can:

    • Take part in unlimited live online events – choose from more than 40 sessions every month, including art classes, Zumba workouts, belly dancing, coffee mornings, expert talks and more;
    • Join the conversation and connect with other members through comments, replies and reactions on member-only articles and videos; AND
    • Enjoy access to The Joy Clubbers private group and inspiring weekly emails as standard.

    When you sign up, you’ll get a one-month, no obligation free trial of Premium membership to try out everything The Joy Club has to offer. If you like what you see, simply enter your payment details at any point during your free trial and you’ll automatically upgrade to Premium membership once your free month is up (you can cancel your payment at any time if you’d like a break). If you don’t enter your payment details then you can continue to enjoy The Joy Club as a Free member, although you’re welcome to upgrade at any time if you change your mind!

    If you enjoy your membership (and we really hope you will!), you can earn a free month of membership for every friend you invite to join The Joy Club, PLUS we’ll plant a tree when they become a member. There’s no limit on the number of free months you can earn (or the number of trees we can plant), so feel free to invite all your friends. The more, the merrier!

  • Can I share my membership with a friend or partner?

    Your membership is just for you, so please don’t share your login details, links to live online events or promotional codes with anyone else. However, we would love you to recommend The Joy Club to your friends and family (so long as they have entered retirement, have Internet access and are based in the UK). If you share your unique referral code with a friend, then both you and your friend will earn a free month of Premium membership of The Joy Club to enjoy together, PLUS we’ll plant a tree when they become a member!

COVID information

  • Is The Joy Club just for lockdown?

    No – The Joy Club provides inspiration for a joyful retirement whether we’re facing lockdown restrictions or fully out and about! Meet members who share your interests from all across the UK through our friendly Facebook community or enjoy live online events and inspiring articles and videos from the comfort of your own home. We’re adding new events and content all the time, so there will always be something new to enjoy!

  • Is The Joy Club COVID safe?

    The Joy Club is committed to member safety. In line with government guidance, all of our activities can be enjoyed online at home.

  • Does The Joy Club work in a lockdown?

    The Joy Club is the perfect way to stay active and connected during a lockdown. We provide ways for you to stay physically and mentally active, as well as opportunities to meet new, like-minded people from all across the UK – all from the comfort and safety of your home.

Subscription information

  • I’ve forgotten my login details, can you help?

    No problem, this is easy to resolve. To change your password simply:

    • Click on ‘sign in’ on www.thejoyclub.com;
    • Select ‘Forgotten your password?’;
    • Enter your email address and a password reset link will be sent to your email address.

    To check which email address you signed up with:

    • Click on ‘sign in’ on www.thejoyclub.com;
    • Enter the email address you would like to check;
    • If you enter the incorrect email address, text should appear with the following message ‘Sorry! We couldn’t find an account with that email address’;
    • You’ll be able to proceed with the next step once you do enter the correct one.
  • Can I try it before becoming a Premium member?

    Everyone gets a one-month free trial of Premium membership when they sign up to The Joy Club. There’s no obligation to become a Premium member after your free trial and you can cancel at any time. If you would like to remain a Premium member following your free trial, you’ll need to provide your payment details (Premium membership costs just £5 a month). You can do this at any time, but we will send you a reminder towards the end of your trial so that you don’t miss out on Premium benefits. If you don’t enter your payment details then your account will convert to a Free membership plan, giving you:

    • Access to The Joy Clubbers private Facebook group;
    • Inspiring content delivered weekly to your inbox;
    • The opportunity to view member-only articles and videos;
    • AND join any of our live online events at the pay-as-you-go price of £5 per session.
  • How do I pay for it?

    You can provide payment details at any point during your free Premium trial. Simply log into your account and in the top right-hand corner of the screen you’ll see your name – click your name, then click ‘Membership’, and finally click the ‘Upgrade to Premium’ button to provide your payment details.

    Once your free trial of Premium membership is over, if you’ve entered your payment details then your monthly £5 membership payment will be taken automatically. If you’ve earned free month(s) of Premium membership from inviting friends to join The Joy Club or from activating a promotional code, we will start taking payments again once your bonus free month(s) have ended.

    We use Stripe for taking membership payments, which is a secure payment system. Stripe accepts the following cards:

    • Visa
    • Mastercard
    • American Express
  • When will my payment be taken?

    As a Premium member, your £5 monthly membership payment will be taken on the same day each month. For example, if you sign up for your free Premium trial on 5th November, then your first membership payment will be taken on 5th December (if you’ve provided your payment details). The next membership payment will be taken automatically on 5th January, and so on.

  • Can I cancel my membership?

    You are free to cancel your membership of The Joy Club at any time. If you cancel your membership during your free Premium trial then no payment will be taken. For Premium members, your £5 monthly membership payment is taken in advance of the next month’s membership (so a payment made on 5th January would give you Premium access to The Joy Club until 5th February). If you choose to cancel after becoming a Premium member, then the cancellation will take effect at the beginning of the next billing cycle. This means that if you cancel your Premium membership midway through a month then you will continue to have full access to The Joy Club until the date that your next membership payment is due, but no further payments will be taken.

  • I cancelled my membership but now want to reactivate it, can I do this?

    Yes, you have up to a year to reactivate your membership. After a year, you will need to create a new account in order to be part of The Joy Club.

Gift memberships

  • What occasions is this gift appropriate for?

    A birthday, Christmas, Eid al-Fitr, Hanukkah, Easter, Diwali, Mother’s Day, Father’s Day, retirement – or just to let someone know you’re thinking of them!

  • Can I buy a gift membership for anyone?

    Membership of The Joy Club is limited to those living in the UK who have entered retirement or semi-retirement. As The Joy Club membership is activated and accessed online, your gift membership recipient will need to have access to the Internet in order to enjoy member benefits.

  • How do I buy a gift membership?

    Simply head to the ‘Gifting’ page, click on the ‘Buy a gift membership’ button and enter your payment details to purchase a gift membership. Once you have bought a gift membership, you will receive an email to confirm your purchase, which will contain a gift voucher. You can then send the voucher to your recipient for them to activate and start enjoying the benefits of The Joy Club.

  • How much does it cost to buy a gift membership?

    You can give the gift of joy with a year of Premium membership for £60 (plus your lucky recipient will get one month free).

  • Can I purchase a gift membership for someone who is already a member?

    Yes – you can buy a gift membership for someone who is already a member. All you need to do is share the activation code with your recipient, who can then redeem their Premium membership by entering the code in the ‘Membership’ section within their account.